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Full-timeCustomer Service

Agentic AI Engineer – Ozow, Cape Town

Ozow
Cape Town, Western Cape
Not disclosed by source
Posted today

Job Description

Job Overview

Ozow is currently hiring for the position of Agentic AI Engineer in Cape Town. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

  • Employer: Ozow
  • Location: Cape Town, South Africa
  • Posted: 6 October 2026
  • Closing date: Not specified by source; applications may close without notice.
  • Salary: Not disclosed by source

Key Responsibilities

  • Ship at least one agent feature to production within your first 6 months, with evaluation tests in place.
  • Work with product, operations and risk teams to understand the process an agent will support.
  • Bring forward ideas for new automation use cases, backed by the problem they solve.
  • Build and maintain agent workflows: tool calling, retrieval (RAG), prompt design and multi-step task orchestration.
  • Connect agents to internal APIs and data sources through secure, well-scoped integrations.
  • Write clean, tested code that passes review against team standards.
  • Write evaluation tests that check agent outputs for accuracy, reliability and safety before release.
  • Monitor agents in production, triage failures and feed findings back into improvements.

Requirements

  • You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
  • Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
  • A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
  • You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
  • Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
  • You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
  • You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
  • We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.

How to Apply

Use the Apply Now button below to navigate directly to the official Ozow recruitment portal and complete your online application.

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Job TypeFull-time
CategoryCustomer Service
ProvinceWestern Cape
SalaryNot disclosed by source

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