Job Opening: Customer Service and Appointment Scheduler

Location:

South Africa (Remote – US Hours)

Type:

Full-Time, Work from Home

Hours:

Shift Schedules

Pay:

Monthly USD Salary

Responsibilities:

• Answer incoming calls, emails, and messages from clients and respond to inquiries in a timely, professional manner
• Schedule, reschedule, and confirm appointments using scheduling software
• Maintain an up-to-date appointment calendar
• Provide clients with relevant information about services, procedures, and required documentation
• Follow up with clients for reminders, missed appointments, or waitlist opportunities
• Collaborate with internal teams to ensure accurate scheduling and client satisfaction
• Update and maintain accurate client records and communication logs
• Assist with administrative tasks such as data entry, report generation, and document management
• Uphold privacy and confidentiality standards in accordance internal policies

Requirements:

• Previous experience in customer service, scheduling, or administrative support
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in using scheduling or CRM software
• Excellent organizational skills and attention to detail
• Comfortable working independently and as part of a team
• Tech-savvy with proficiency in Microsoft Office or Google Workspace
• High level of initiative, accountability, and responsiveness
• Customer service mindset with a positive, solution-oriented approach
• Suitable qualification preferred

Desired Experience:

• Fluent or neutral English accent
• Reliable internet and backup power

Salary And Benefits

• Comfortable working U.S. hours
• Remote work
• Paid in USD