Collections Senior Operations Manager (contact centre) Mr Price Money – Mr Price Group, Durban, Kwazulu Natal, South Africa

Job Overview

Mr Price Group is currently hiring for the position of Collections Senior Operations Manager (contact centre) Mr Price Money in Durban, Kwazulu Natal, South Africa. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Mr Price Group
• Location: Durban, Kwazulu Natal, South Africa, South Africa
• Posted: 18 August 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Workplace: On-site
• Handle customer interactions across voice, email, and digital support channels with empathy and professionalism.
• Investigate and resolve customer inquiries, account queries, and service requests within agreed service levels.
• Log all customer contact history, troubleshooting steps, and outcomes accurately in the CRM system.
• Collaborate with internal departments to escalate and resolve complex customer issues.
• Meet and maintain required performance metrics for quality, first-contact resolution, and customer satisfaction.

Requirements

• Grade 12 / Matric certificate or relevant tertiary qualification / NQF equivalent.
• Relevant practical experience in a Collections Senior Operations Manager (contact centre) Mr Price Money or related functional position.
• Demonstrated technical, operational, or industry knowledge suited to the role.
• Strong problem-solving, time-management, and organizational skills.
• Excellent communication skills and ability to work collaboratively in a team environment.

How to Apply

Use the Apply Now button below to navigate directly to the official Mr Price Group recruitment portal and complete your online application.

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