Contact Centre Operations Manager (Telesales)Mr Price Money – Mr Price Group, Durban, Kwazulu Natal, South Africa

Job Overview

Mr Price Group is currently hiring for the position of Contact Centre Operations Manager (Telesales)Mr Price Money in Durban, Kwazulu Natal, South Africa. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Mr Price Group
• Location: Durban, Kwazulu Natal, South Africa, South Africa
• Posted: 2 September 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Lead and develop teams by creating a high-performance culture focused on engagement, accountability, coaching and growth.
• Drive operational performance across Credit, Insurance and Mobile, ensuring sales, service and productivity targets are achieved.
• Champion quality, compliance and risk management , ensuring adherence to FICA, FAIS/FSCA, POPIA and internal policies.
• Partner with key stakeholders across Operations, Product, Technology, Analytics and Training to deliver business initiatives and continuous improvement.
• Improve customer outcomes through customer insights, complaints analysis, process enhancements and service excellence initiatives.
• Oversee workforce planning to ensure the right resources are available to meet customer demand and service level commitments.

Requirements

• –7 years' contact centre operations experience, with at least 5 years in a senior leadership role.
• Experience leading large sales and service teams within Credit, Insurance, Mobile or Telecommunications environments.
• Insurance sales operations experience is advantageous.
• Relevant tertiary qualification; Financial Services or Insurance-related certifications are beneficial.
• RE certification would be advantageous.
• Strong understanding of contact centre operations, workforce management, performance optimisation and coaching.
• Knowledge of FICA, FAIS/FSCA, POPIA, Treating Customers Fairly (TCF) principles and operational risk management.
• Passion for developing people, driving results and delivering exceptional customer experiences.

How to Apply

Use the Apply Now button below to navigate directly to the official Mr Price Group recruitment portal and complete your online application.

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