Courier Controller – Takealot.com, Cape Town

Job Overview

Takealot.com is currently hiring for the position of Courier Controller in Cape Town. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Takealot.com
• Location: Cape Town, South Africa
• Posted: 2 September 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Manage services provided by courier service providers, ensuring service levels are met.
• Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA’s
• Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP’s can be improved and implement changes accordingly
• Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
• Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
• Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
• Maintaining good relationships and manage services of service providers and giving formally measured feedback
• Examine claims for loss or damage and send to manager for approval of processing.

Requirements

• Post Matric Qualification in logistics or relevant
• At least 3 years in a distribution and 3PL environment
• Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
• Able to work under pressure & project a professional image of the company
• Planning and organising ∙ Conflict resolution
• Problem solving skills ∙ Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
• Flexible and open towards change
• Relationship-building skills

How to Apply

Use the Apply Now button below to navigate directly to the official Takealot.com recruitment portal and complete your online application.

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