ITSM Administrator Mr Price Group – Mr Price Group, Durban, Kwazulu Natal, South Africa

Job Overview

Mr Price Group is currently hiring for the position of ITSM Administrator Mr Price Group in Durban, Kwazulu Natal, South Africa. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Mr Price Group
• Location: Durban, Kwazulu Natal, South Africa, South Africa
• Posted: 14 September 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Configure, maintain, optimise, and support our ITSM platform.
• Build and enhance integrations across enterprise systems using REST APIs, webhooks, and automation workflows.
• Develop meaningful dashboards and reporting that support operational decision-making.
• Maintain platform governance, configuration standards, security controls, and best practices.
• Identify opportunities to automate processes and enhance user experiences.
• Provide governance input into solution and change designs.
• Build, validate, and optimise integrations and automation solutions to ensure they are scalable, reliable, and aligned with ITSM standards.
• Represent platform and integration impacts within Change Advisory Board (CAB) and Design Authority (DA) forums.

Requirements

• Relevant IT Diploma/ Degree and ITIL would be advantageous
• years in IT Service Management environments
• Process Knowledge e.g., Incident Management, Problem Management, Change Management, Asset Management, Configuration Management, Contract Management, Knowledge Management and Project Management.
• Experience integrating ITSM platforms (Xurrent, ServiceNow, Manage Engine, Jira etc.)
• Experience supporting cross ‑ platform workflows and automation
• Experience working with REST APIs, webhooks, and system integrations.
• Strong communication skills, attention to detail, and a willingness to learn
• Ideally based in Durban, as this is an office-based role.

How to Apply

Use the Apply Now button below to navigate directly to the official Mr Price Group recruitment portal and complete your online application.

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