Team Leader FS Collections Call Centre Night Shift Mr Price Money Durban – Mr Price Group, Durban, Kwazulu Natal, South Africa

Job Overview

Mr Price Group is currently hiring for the position of Team Leader FS Collections Call Centre Night Shift Mr Price Money Durban in Durban, Kwazulu Natal, South Africa. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Mr Price Group
• Location: Durban, Kwazulu Natal, South Africa, South Africa
• Posted: 31 August 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.
• Customer Experience: Ensure exceptional customer interactions by leveraging training, performance management, succession planning, and quality assurance monitoring. Report on key metrics to drive continuous improvement.
• Team Support: Foster a positive team culture by resolving associate queries, handling disciplinary matters, and implementing culture-building initiatives.
• Escalation Management: Efficiently resolve escalated queries from customers and stores to ensure prompt and effective solutions.
• Operational Excellence: Drive collections effectiveness through strategic execution, agent coaching, ongoing training, and performance monitoring.
• Compliance: Ensure strict adherence to debt collection regulations and internal policies.
• Reporting: Deliver accurate and timely reports on team performance and collections metrics.

Requirements

• Matric (Grade 12)
• –4 years in a debt collections experience within a call centre environment
• – 2 years leadership experience within a call centre environment (advantage)
• Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)
• Proficiency with call centre software and collections systems
• Understanding of Financial Services, Credit Risk, and Collections Operations & Strategy

How to Apply

Use the Apply Now button below to navigate directly to the official Mr Price Group recruitment portal and complete your online application.

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