Job Overview

Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn is looking for an experienced and driven Maintenance Manager to oversee all maintenance operations across the property. This role is responsible for ensuring the hotel building, grounds, equipment, and physical plant are maintained to the highest standards, with a strong focus on safety, compliance, asset protection, preventative maintenance, energy conservation, and guest satisfaction.

The ideal candidate will be hands-on, technically strong, and capable of leading teams, managing budgets, coordinating contractors, and ensuring the property remains safe, operational, and guest-ready at all times.

Minimum Requirements

Education and Experience:

• High school diploma or GED with at least 4 years’ experience in engineering, maintenance, or a related field, plus technical training in HVAC-R, electrical, or plumbing
• OR
• A 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related field, with at least 1 year’s experience in engineering, maintenance, or a related professional area, plus technical training in HVAC-R, electrical, or plumbing

Key Responsibilities

Maintenance Operations & Facilities Management

• Manage the physical plant, including:
  • refrigeration systems
  • HVAC systems
  • plumbing
  • water treatment
  • electrical systems
  • hotel equipment and machinery
• Oversee maintenance of:
  • guest rooms
  • public spaces
  • restaurants
  • recreational facilities
  • grounds
  • property vehicles
• Develop and implement preventative maintenance plans
• Distribute and monitor repair and maintenance work orders
• Inspect facilities regularly to determine maintenance and repair needs
• Coordinate additional services such as painting, renovations, repairs, and replacement of furnishings or equipment
• Manage maintenance inventory, parts, and equipment
• Select, order, and purchase required supplies and equipment
• Develop service contract specifications and manage vendors and contractors

Health, Safety & Compliance

• Ensure compliance with facility regulations and safety standards
• Maintain all building licenses, certifications, and statutory requirements
• Oversee life safety systems, including:
  • fire-fighting equipment
  • sprinkler systems
  • alarm systems
• Support fire prevention and emergency preparedness programmes
• Lead the emergency response team for facility-related issues
• Conduct hazard and risk assessments
• Assist with quarterly safety audits, incident tracking, and hazard abatement
• Ensure proper key control and loss prevention procedures are followed

Guest Satisfaction & Service Excellence

• Ensure the hotel environment supports excellent guest experiences
• Inspect guest rooms and common areas to maintain quality standards
• Review guest feedback, comment cards, and satisfaction data
• Identify service improvement opportunities and implement corrective action
• Promote a positive service culture within the department
• Train and guide employees on guest service expectations

People Management

• Lead, support, and develop the maintenance team
• Participate in hiring and interviewing staff with the right technical skills
• Conduct departmental meetings with a focus on continuous improvement
• Ensure fair and equitable treatment of employees
• Provide coaching, feedback, and training to team members

Skills and Competencies

The ideal candidate should demonstrate strength in the following areas:

• Leadership & Management
  • Adaptability
  • Strong communication skills
  • Problem-solving and decision-making
  • Professionalism and confidence
  • Planning and organising
  • Driving results
  • Teamwork and collaboration
• Technical Expertise
  • Maintenance and repair
  • Carpentry, plumbing, painting, and building repair
  • Electrical systems and schematics
  • HVAC and refrigeration systems
  • Safe use of tools, power tools, machines, and motor equipment
  • Reading technical drawings, schematics, and blueprints
  • Knowledge of lockout/tagout procedures and PPE safety practices
• Basic Competencies
  • Computer literacy
  • Mathematical reasoning
  • Reading and writing skills
  • Oral comprehension

Why Join Protea Hotels by Marriott?

Protea Hotels by Marriott is one of Africa’s most recognized hospitality brands, with more than 60 hotels across the continent. Joining the team means becoming part of a respected global brand committed to excellence, diversity, inclusion, and career growth.

If you are passionate about hospitality, maintenance excellence, safety, and delivering exceptional guest experiences, this is your opportunity to join one of South Africa’s coolest hotel brands.

How to Apply

Interested candidates who meet the above requirements are encouraged to apply.