Retentions Agent Insurance Call Centre Mr Price Money – Mr Price Group, Durban, Kwazulu Natal, South Africa

Job Overview

Mr Price Group is currently hiring for the position of Retentions Agent Insurance Call Centre Mr Price Money in Durban, Kwazulu Natal, South Africa. This role involves key operational responsibilities, and qualified applicants who meet the criteria below are encouraged to apply.

Job Details

• Employer: Mr Price Group
• Location: Durban, Kwazulu Natal, South Africa, South Africa
• Posted: 17 August 2026
• Closing date: Not specified by source; applications may close without notice.
• Salary: Not disclosed by source

Key Responsibilities

• Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.
• Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.
• Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.
• Ensure all cancellation processes are completed within the required 30-day timeframe to avoid regulatory fines and penalties.
• Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

Requirements

• Matric (Grade 12) is essential.
• A minimum of two years’ telesales experience as an agent within an outbound call centre environment. (internal)
• –2 years of experience in a customer retention role, preferably within the insurance or financial services industry
• Demonstrated bilingual verbal and written communication skills required
• Certifications (Advantageous): RE5 Certification / FAIS Accreditation
• Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA).

How to Apply

Use the Apply Now button below to navigate directly to the official Mr Price Group recruitment portal and complete your online application.

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